Returns

Returns/Exchange by Post

Please apply the pre-paid address label that you will find on your delivery note and take to your nearest Post Office. This service is not tracked so we recommend that you retain your proof of postage and insure the parcel if required. This service is Free Of Charge.

Please see here for more information How Do I Return My OrderHow Do I Return My Order For An Exchange

Please note that our returns policy only applies toUKmainland

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Returns/Exchange by Collection

If you would like to organise a collection by UK Mail from your home or place of work please call our Customer Service Team on 0800 915 0500, Monday to Friday between 9am and 4pm,and ask for a customer collection. Our team will then organise a convenient date for collection. Please note that we cannot currently give a specific time for collection only a date. Please DO NOT email your request as we will be unable to action a collection. This service is Free Of Charge.

Please see here for more information How Do I Return My OrderHow Do I Return My Order For An Exchange

Please note that our returns policy only applies toUKmainland

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Returns/Exchange by COLLECTPLUS

Organise a return through CollectPlus where you can drop the parcel off at a local shop. Just select your method of sending the item/s back to us, and follow the checkout process on the CollectPlus site. Click here to be taken through to their website. This will need to be done by yourself and not through our Customer Service Team. This service is Free Of Charge.

Please see here for more information CollectPlus FAQHow Do I Return My OrderHow Do I Return My Order For An Exchange

Please note that our returns policy only applies toUKmainland

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How Do I Return My Order For An Exchange

You can exchange any item from your order for a different size or colour as long as the item is unworn, undamaged and within 3 months of purchase. Simply fill out the back of the delivery note with all the details required, return the item in the same box that you received the order, using one of the three methods above and we will do the rest. We will inform you by email when your order has been received and when a replacement has been dispatched.

Download returns form or returns label - Returns Form, Returns Label

Return via CollectPus - Click Here

Please note that our returns policy only applies toUKmainland

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How Do I Return My Order

If you are not satisfied with your goods, simply return them to us within 3 months of purchase unworn and we will either exchange or refund you no questions asked* (please note that items damaged through wear cannot be returned). We recommend that you use one of the three methods above and enclose your delivery note, indicating the reason for the return. Where necessary we recommend that you insure the returned items as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage.

If you are returning goods which you bought using a discount or offer we will adjust the refund accordingly. If you fall below the discount/offer threshold then that discount or offer will no longer apply. Please see terms and conditions for more details.

*Please note that we will not be able to exchange or refund trousers where the leg length has been altered to less than 29.5" or accept garments not in their original packaging

Download returns form or returns label - Returns Form, Returns Label

Return via CollectPus - Click Here

Please note that our returns policy only applies toUKmainland

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Refunds

All refunds will be made as soon as the returned goods are received. You will be notified by email once the goods have been received and have been refunded. A full refund will be made, less the initial postage, if the products are received back in good condition. If they are received back within 14 days from date of receipt initial postage will also be refunded (this does not include the next day charge if you chose to upgrade). Postage will also be refunded if the goods were received by the customer damaged or in a condition as not indicated.

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Can I cancel or amend my order once it has been placed?

Unfortunately not but if you do receive any items you no longer require or that are incorrect, you can simply return them free of charge under our no quibble guarantee for an exchange or refund, as above

If you have any problems or queries regarding your order after it has been placed, you can always call our Customer Services Team on 0800 915 0500 or e-mail customerservices@brooktaverner.co.uk

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Refunds and loyalty Points

If you use loyalty points on an order and then return for a refund the loyalty points will be put back onto your account.

Also if loyalty points are accrued from an order that is returned then we will reduce your loyalty points to reflect this.

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